Providing Outsourcing Solutions Around the Globe
We provide Dedicated and shared hosting to provide solution you need within your budget ensuring data privacy and confidentiality
We live in a world where natural disasters, pandemics etc. happens, but can we let it affect our business? With our contact center solution your agents can work from virtually anywhere and anytime, all they need is an internet connection, a computer and a headphone.
With VICI phone integrated solution, there is no more need for installing a separate softphone or doing any kind of agent setup. All you need is a simple browser
UsVoipSols offers almost all the features a call center needs, real time monitoring, IVR’s and call menus, skill based agent call routing, call recording, voicemails to email, predictive dialing, DNC and lot more
• Inbound, Outbound and Blended call handling
• Skills-base call routing
• Outbound and Broadcast dialing
• Answer Machine Detection
• Hot Keys
• Customizable call disposition per campaign
• Call Recording
• 3-way calling within agent screen
• Scheduled callbacks
• Ability to have agents work from almost any internet connected computer
• IVRs and Voicemails
• Virtually limitless campaigns, lists, IVRs, inbound queues, DIDs & TFNs, phone accounts, user accounts and voicemail boxes
• Inbound post-call Customer surveys
• Integrated web based phone, no agent’s setup required
• Real time reports
• Monitor, whisper or barge agent phone calls
• System-wide, per-Campaign and Inbound DNC Lists
• Agent Audio Soundboards available
•Secure logins